Q. Where are you located?
ALL PURCHASES ARE FINAL NO EXCEPTIONS! NO REFUNDS OR EXCHANGES! DEPOSITS ARE NON REFUNDABLE!
(If minor adjustments are needed to your custom order after receiving your item such as size adjustment (make smaller or take in) such adjustment is available within the first 3 days of initially receiving your custom order. Anytime after 3 days of receiving your garment/custom order will then result in an additional fee for alterations/adjustments. Adjustments are offered on new unworn garments only, if you have worn the garment and want additional adjustments a normal alteration fee will apply with a minimum fee of $100.00.
All items are custom made to your size/and or specific measurements. Please be accurate when placing your custom order. I am not responsible for an imperfect fit due to inaccurate measurements or weight loss or gain while your custom garment is in the making. Please give measurements you want your garment made to.
A 50% MINIMUM NON-REFUNDABLE DEPOSIT IS REQUIRED ON ALL CUSTOM ORDERS OVER $99.00 BEFORE PRODUCTION BEGINS.
Q What is the turnaround time on my custom order?
A. Please allow a production time of up to a 6-8 weeks on custom garments before they are shipped. (this time also includes the ordering and shipping of any materials/fabrics, etc needed to make your custom item. For dance groups please place your orders 6 months to one year in advance.
Q. What are your business hours?
A. Monday- Friday 12pm- 5pm (Eastern Time Zone)
Q. What do you specialize in?
A. Custom Creations
A. We are located in Jacksonville, FL
Q. How far in advance do I need to place my order?
A. Place your custom order at least 2months before your need by date. For prom and/or wedding orders at least 4-6 months on prom and 6-8 months on weddings before your desired need by date.