Policies & Returns

Returns

ALL PURCHASES ARE FINAL NO EXCEPTIONS! NO REFUNDS OR EXCHANGES! DEPOSITS ARE NON REFUNDABLE!

(If minor adjustments are needed to your custom order after receiving your item such as size adjustment (make smaller or take in) such adjustment is available within the first 15days of intionally receiving your custom order. Anytime after 15 days of receiving your garment/custom order will then result in an additional fee for alterations/adjustments. Adjustments are offered on new unworn garments only, if you have worn the garment and want additonal adjustments a normal alteration fee will apply. 

All items are custom made to your size/and or specific measurements. Please be accurate when placing your custom order. 

 

A 50% MINIMUM NON-REFUNDABLE DEPOSIT IS REQUIRED ON ALL CUSTOM ORDERS OVER $99.00 BEFORE PRODUCTION BEGINS.

Policies

Q What is the turnaround time on my custom order?

A. Please allow a production time of up to a 4-6 weeks on custom garments before they are shipped. (this time also includes the ordering and shipping of any materials/fabrics, etc needed to make your custom items, if are not already in stock)

Q. What are your business hours?

A. Monday- Friday 12pm- 5pm (Eastern Time Zone)

Q. What do you specialize in?

A. Custom Creations

Q. Where are you located?

A. We are located in Jacksonville, FL 

Q. How far in advance do I need to place my order?

A. Place your custom order at least 4weeks before your need by date. For prom and/or wedding orders at least 3-4 months on prom and 4-5 months on weddings before the date.

Q. What is the best contact method?
Email info@moniquelashae.com
Monday - Friday 12pm-5pm
(678) 235-8022